Shipping Policy

yevqon · Customer Information

Shipping Policy

How orders are prepared, dispatched, tracked, and reviewed when delivery concerns arise.

1. Processing Before Dispatch

After payment confirmation, orders are ordinarily prepared within 2–4 business days. Holiday periods, promotions, unusually high volume, or other peak conditions can extend processing to up to 5 business days. Processing and carrier transit are separate time periods.

2. Standard Delivery Estimate

Standard shipping to supported U.S. destinations generally takes 10–15 business days after dispatch. This is an estimate rather than a guaranteed arrival date. Destination, carrier operations, customs where relevant, weather, seasonal demand, and other transport conditions can affect delivery.

3. Shipping Charges

Available delivery methods and their charges are calculated at checkout and can be reviewed before payment.

4. Fulfillment Location

Depending on inventory, product location, and destination, an order may leave our own facility or an appointed fulfillment partner. The dispatch location may differ from the company’s registration address.

5. Tracking

When available, tracking information is normally sent by email or through the relevant order-tracking method after dispatch. Carrier systems may need a reasonable amount of time before the first scan appears.

6. Delays

If tracking remains unchanged for an extended period or delivery appears unusually delayed, contact service@yevqon.com with the order number. We will examine the available shipment record and, where appropriate, coordinate with the carrier or fulfillment provider.

7. Lost or Missing Parcels

If a shipment appears lost, provide the order number and available tracking details. When tracking says “Delivered” but the parcel is not found, first check the mailbox, delivery area, reception, household members, neighbors, and carrier notices. Contact us if it remains missing.

8. Address Accuracy

Customers must provide a complete and accurate shipping address. Notify us promptly after ordering if an error is discovered. Once fulfillment or shipment begins, an address change cannot be guaranteed.

9. Split Shipments

Inventory location or availability can require an order to be sent in multiple parcels. Separate tracking may be supplied in that situation.

10. Shipping Questions

Email service@yevqon.com and include the applicable order number.

Business Information

Brand: yevqon
Website: yevqon.com
Legal Company Name: Quanzhou Jiyu Qianxin Trading Co., Ltd.
Business Address: Room 301-2, No. 152 Nanhuan Road, Licheng District, Quanzhou, Fujian, China
Customer Support Email: service@yevqon.com