yevqon is owned and operated by Quanzhou Jiyu Qianxin Trading Co., Ltd.. The business address is Room 301-2, No. 152 Nanhuan Road, Licheng District, Quanzhou, Fujian, China.

Orders are normally processed within 2–4 business days after payment confirmation. Holiday periods, promotions, or unusually high order volume may extend processing to up to 5 business days.

For standard shipping to supported U.S. destinations, transit is generally estimated at 10–15 business days after dispatch.

The available methods and applicable charges are calculated and displayed at checkout before payment.

Depending on inventory, product location, and destination, our facility or an appointed fulfillment partner may fulfill the order. The dispatch location may differ from the registration address.

Available tracking information is normally sent by email or through the relevant order-tracking method after dispatch.

If tracking has not changed for an extended period, the shipment appears lost, or a delivered parcel remains missing after reasonable checks, email service@yevqon.com with the order number.

Eligible products may be returned within 30 calendar days after confirmed delivery.

Email service@yevqon.com with the order number, item, reason, and relevant photographs or video. Do not return items to the business registration address unless customer support specifically instructs you to do so.

Customers generally pay shipping for preference-based returns. When a product or fulfillment issue causes an item to be damaged, defective, incorrect, incomplete, or materially misdescribed, we will provide an appropriate solution without requiring the customer to bear additional costs resulting from that error.

Approved refunds are returned to the original payment method and are generally processed within 5–10 business days after the returned item is received and inspected.

Contact us promptly before fulfillment. Cancellation is not guaranteed after fulfillment begins. No cancellation fee applies to an order successfully canceled before fulfillment.

Provide the order number and relevant photographs or video. After review, we will offer a reasonable replacement, refund, or return solution based on the circumstances.

Email service@yevqon.com or call 025-58497446 during Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET), excluding U.S. federal holidays.